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Privacy Policy – WP Repair Hub

Last Updated: [Insert Date]

1. Data Controller

WP Repair Hub is the data controller for your personal data.

2. Personal Data We Collect

  • Contact Information: Name, Email, Phone (WhatsApp/Viber)
  • Website Information: URLs, Hosting details, WordPress version, plugins, themes
  • Technical Information: IP addresses, browser type, device info
  • Communication Information: Emails, messages, support notes
  • Billing & Transaction Data: Payment details processed via third parties, invoices
  • Other: Cookies, tracking, server logs

3. How We Collect Your Data

  • Contact forms
  • Email, WhatsApp, Viber communication
  • Service requests via my.wprepairhub.com
  • Website analytics and cookies
  • Server logs

4. Purpose and Legal Basis

We process data for:

  • Responding to inquiries and requests – Consent / Contract
  • Providing WordPress services – Contract
  • Billing – Contract / Legal obligation
  • Analytics and improvements – Legitimate interest
  • Security monitoring – Legitimate interest
  • Compliance with law – Legal obligation

5. Cookies & Tracking

We use cookies to improve performance, track usage, and ensure security. Types:

  • Essential: Required for site functionality
  • Analytics: Monitor usage (after consent)
  • Third-party: From external services (after consent)

6. Who We Share Data With

  • Hosting providers
  • Security/monitoring services
  • Analytics tools
  • Payment processors
  • Legal authorities (if required)

7. Data Retention

  • Service records: up to 24 months
  • Billing records: as required by law
  • Communication records: up to 12 months
  • After this, data is deleted or anonymized

8. Your GDPR Rights

  • Access personal data
  • Correct inaccuracies
  • Request deletion
  • Restrict processing
  • Data portability
  • Withdraw consent

9. Data Security Measures

  • Secure servers and encrypted communication
  • Strong access controls
  • Regular backups
  • Malware and intrusion monitoring

10. International Transfers

If data is transferred outside the EU, we ensure adequate safeguards, such as Standard Contractual Clauses (SCCs).

11. Children’s Privacy

Services are not directed at children under 16. We do not knowingly collect data from minors.

12. Updates

We may update this Privacy Policy. The latest version is published on this page.